Billing and Payment Policy

Billing & Payment Policy

At Ugly Christmas Jumper, we want your checkout experience to be quick, secure, and stress-free. Please review our payment terms and billing policies below.

Accepted Payment Methods

We accept the following secure payment methods:

  • Visa
  • Mastercard
  • American Express
  • Maestro
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Union Pay
  • Diners Club
  • Discover

Payment Currency

All prices on our website are displayed and processed in GBP (British Pounds) by default.
International customers may see converted prices at checkout, but final charges will always be processed in GBP.

Payment Processing

  • Payment is taken at the time of placing your order.
  • PayPal, Apple Pay, Google Pay, and Shop Pay confirm payments immediately through their secure platforms.
  • For debit and credit cards, your bank may place a temporary authorisation hold until the transaction clears.

Security

All transactions are processed through SSL (Secure Socket Layer) encryption to protect your information. We never store your card details on our servers. Payments are securely handled by trusted third-party providers such as Shopify Payments and PayPal.

Order Confirmation

Once your payment is successfully processed, you’ll receive an order confirmation email containing your order summary and receipt. If you don’t receive this email within 15 minutes, please check your spam folder or contact us.

Taxes & Duties

  • UK Orders: Prices shown include VAT where applicable.
  • International Orders: Orders shipped outside the UK may be subject to local import duties, customs fees, or taxes upon delivery. These costs are the responsibility of the recipient.

Ugly Christmas Jumper is not responsible for customs delays or additional charges imposed by your local authorities.

Failed or Declined Payments

If your payment is declined, please contact your card issuer or payment provider directly. Orders will only be processed once full payment has been successfully received.

Billing Errors

If you notice an error on your billing statement or order confirmation, please email us immediately so we can investigate and correct it if necessary.

Contact Information

If you have any questions about payments or billing, please contact our support team:

📩 Email: help@weekenderbrands.com
📞 Phone: 0330 229 6661
📍 Address: 5 Tree Close, Tilehurst, Reading, RG30 4TG, United Kingdom
🕘 Support Hours: Mon–Fri, 9:00 AM – 5:00 PM (UK Time)

Trade Name: Ugly Christmas Jumper