Terms and Conditions

Terms of Service

OVERVIEW

Welcome to Ugly Christmas Jumper! The terms “we”, “us” and “our” refer to Ugly Christmas Jumper. We operate this website and store to provide you (“the customer”) with a secure and enjoyable shopping experience (the “Services”).

Our store is powered by Shopify, which enables us to offer safe checkout, order processing, and product fulfilment. By accessing or purchasing from our website, you agree to these Terms of Service (“Terms”) and our Privacy Policy. If you do not agree, please do not use our Services.

SECTION 1 – ACCESS & ACCOUNT

By using our Services, you confirm that you are at least the age of majority in your country of residence, or that you have consent from a parent or guardian. You agree to provide accurate and current information when creating an account or placing an order, and to maintain the confidentiality of your login details. You are responsible for all activity under your account.

SECTION 2 – OUR PRODUCTS

Every jumper is made to order, and we make every effort to accurately represent our products online. However, colours or appearance may vary slightly due to screen settings or production processes. All descriptions, pricing, and availability are subject to change at any time without notice.

We reserve the right to discontinue or limit products at our discretion. Product images are for illustrative purposes only, and minor variations may occur.

SECTION 3 – ORDERS

By placing an order, you are making an offer to purchase. Orders are only confirmed once payment has been received and you receive a confirmation email. We reserve the right to cancel or refuse any order, including suspected fraudulent or bulk purchases.

Please check all details carefully before confirming your order — once production begins, personalisation and sizing cannot be changed or cancelled. Orders are covered by our Refund Policy.

SECTION 4 – PRICES & BILLING

All prices are displayed in GBP (British Pounds) and include VAT where applicable. Shipping costs are calculated at checkout. Prices, promotions, and discounts may change without notice.

You agree to provide valid payment details and authorise us (or our payment providers) to charge your selected method for the total order amount. Orders will not be processed until full payment is received.

SECTION 5 – SHIPPING & DELIVERY

Estimated delivery times are listed in our Shipping Policy. We are not responsible for delays caused by postal or courier services, customs checks, or events beyond our control. Once your order has been dispatched, risk of loss transfers to you.

SECTION 6 – INTELLECTUAL PROPERTY

All content on our website, including text, graphics, logos, designs, images, and product names, is owned by or licensed to Ugly Christmas Jumper and protected under UK and international copyright and trademark laws.

You may not copy, reproduce, modify, distribute, or display any content without prior written consent. All rights are reserved.

SECTION 7 – OPTIONAL TOOLS & THIRD-PARTY LINKS

Our website may offer access to third-party tools or links (e.g., payment gateways, design apps, or social platforms). These are provided “as is” and we are not responsible for their accuracy, performance, or security. Use of third-party tools or links is entirely at your own risk and subject to the third-party’s terms and privacy policy.

SECTION 8 – PRIVACY POLICY

Your privacy matters to us. All personal data collected through our website is handled according to our Privacy Policy. Because our store is hosted by Shopify, some information is processed by Shopify and may be stored outside the UK in accordance with their Privacy Policy.

SECTION 9 – FEEDBACK & REVIEWS

By submitting any feedback, review, or suggestion, you grant us a perpetual, worldwide, royalty-free licence to use, reproduce, and publish that content for promotional or operational purposes. You represent that your feedback is accurate, lawful, and does not infringe on third-party rights. We reserve the right to remove any review or comment deemed inappropriate or abusive.

SECTION 10 – ERRORS & OMISSIONS

Occasionally, our site may contain errors or omissions relating to pricing, descriptions, or product availability. We reserve the right to correct such errors and to update or cancel affected orders without prior notice.

SECTION 11 – PROHIBITED USES

You agree not to misuse our website or services, including but not limited to:

  • Violating any laws or regulations;
  • Infringing on our intellectual property or that of others;
  • Posting or transmitting harmful, abusive, or misleading content;
  • Attempting to gain unauthorised access to our systems;
  • Using bots, crawlers, or similar tools to scrape data;
  • Interfering with the website’s functionality or security.

We reserve the right to suspend or terminate access to any user who violates these Terms.

SECTION 12 – TERMINATION

We may suspend or terminate your access to our Services at any time, without notice, for any breach of these Terms. Upon termination, you remain liable for any outstanding amounts due. Sections regarding Intellectual Property, Limitation of Liability, and Indemnification shall survive termination.

SECTION 13 – DISCLAIMER OF WARRANTIES

Our Services and products are provided “as is” and “as available” without warranties of any kind, express or implied. We do not guarantee that the Services will be uninterrupted, error-free, or suitable for your specific purpose.

SECTION 14 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Ugly Christmas Jumper and its affiliates will not be liable for any indirect, incidental, special, or consequential damages arising out of or related to your use of our Services or products, including but not limited to loss of profits, data, or business opportunities.

SECTION 15 – INDEMNIFICATION

You agree to indemnify and hold harmless Ugly Christmas Jumper, Shopify, and our affiliates, officers, employees, and partners from any claims or damages arising from your breach of these Terms or misuse of our Services.

SECTION 16 – SEVERABILITY

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

SECTION 17 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the courts of England.

SECTION 18 – CHANGES TO THESE TERMS

You can review the most current version of the Terms of Service at any time on this page. We may update these Terms from time to time, and changes will take effect immediately upon posting. Continued use of our Services following any update constitutes acceptance of the revised Terms.

SECTION 19 – CONTACT INFORMATION

Questions about these Terms should be sent to us at help@weekenderbrands.com

Trade Name: Ugly Christmas Jumper
📞 Phone: 

0330 229 6661

📍 Address: 5 Tree Close, Tilehurst, Reading, RG30 4TG, United Kingdom
🕘 Support Hours: Mon–Fri, 9:00 AM – 5:00 PM (UK Time)